Effective Date: 27 November 2024
Welcome to New Vision Behavioral Health Services (“we,” “us,” or “our”). By accessing or using our services, website, or other offerings (collectively, “Services”), you agree to comply with and be bound by these Terms of Service (“Terms”). Please read them carefully before proceeding. If you do not agree, you may not use our Services.
1. Scope of Services
We provide behavioural health and substance abuse support services tailored to adolescents and adults. Our offerings may include:
- Individual and group therapy sessions.
- Consultation and support for mental health and substance use concerns.
- Educational materials and resources are available online or in person.
The availability of specific services may vary based on location, regulatory requirements, and staffing.
2. Eligibility
By using our Services, you confirm that:
- You are at least 18 years of age, or if under 18, you have obtained parental or guardian consent.
- You will provide accurate and complete information when required for registration or service delivery.
- You will comply with all applicable laws and these Terms.
3. Appointments and Cancellations
3.1 Scheduling Appointments
Appointments can be scheduled via phone, email, or our online platform. Confirmations will be sent to the contact information provided.
3.2 Cancellations and Rescheduling
- Cancellations must be made at least 24 hours in advance.
- Late cancellations or missed appointments may incur fees as outlined in our cancellation policy.
4. User Conduct
When using our Services, you agree to:
- Treat our staff and other users with respect and courtesy.
- Avoid using offensive, discriminatory, or harmful language or behaviour.
- Not misuse or exploit the Services for unlawful or unauthorised purposes.
We reserve the right to suspend or terminate access to Services for violations of this section.
5. Payments and Fees
5.1 Payment Terms
- Payment for Services is due at the time of booking unless otherwise specified.
- We accept credit/debit cards, checks, and other authorised methods.
5.2 Insurance Coverage
- We work with many insurance providers to facilitate billing. Please verify coverage with your insurer before scheduling.
- Co-pays, deductibles, or uncovered charges are the user’s responsibility.
6. Intellectual Property
All materials, content, and intellectual property provided by us, including but not limited to logos, articles, guides, and software, are owned or licensed by New Vision Behavioral Health Services. You may not reproduce, distribute, or modify these materials without our prior written consent.
7. Disclaimer of Warranties
Our Services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. We do not guarantee that:
- The Services will meet your specific needs or expectations.
- Access to the Services will be uninterrupted, secure, or error-free.
8. Limitation of Liability
To the fullest extent permitted by law, New Vision Behavioral Health Services and its affiliates, employees, and agents will not be liable for:
- Indirect, incidental, or consequential damages.
- Losses arising from the use or inability to use our Services.
Our total liability for claims related to the Services shall not exceed the amount paid by you for those Services.
9. Confidentiality and Privacy
We prioritise the confidentiality of all communications and the security of your data. Our Privacy Policy governs the collection and use of personal information. By using our Services, you consent to the practices described therein.
10. Termination of Services
We reserve the right to terminate or suspend your access to Services without prior notice if you:
- Breach these Terms.
- Engage in unlawful or disruptive activities.
Termination does not waive any outstanding obligations, including payments owed.
11. Governing Law and Dispute Resolution
The laws of the State of Ohio govern these Terms. Any disputes arising from or relating to these Terms shall first be resolved through good-faith negotiation. If a resolution cannot be reached, the matter will be settled by binding arbitration in Ohio.
12. Changes to These Terms
We may update these Terms periodically. Continued use of our Services constitutes acceptance of the updated Terms. The most recent version will always be available on our website with the effective date prominently displayed.
13. Contact Information
For questions or concerns about these Terms, please contact us:
New Vision Behavioral Health Services
80 East Midlothian Blvd., Youngstown, OH 44507
Phone: 330-234-5251
Email: [email protected]
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